Understand at a glance just how many calls your team has made with this real time tool that also provides insight into the average call durations, abandoned call, and more. Complete with clickable links to access specific calls if desired.

Quickly understad how many calls your organization has received with real-time accuracy. This feature can seperate calls that come to the administrative side of the business to preserve your call center metrics.

By easily viewing your real-time call volume you can have a much better understanding of what your employees are doing on the phone throughout the day.

Call center managers generally have multiple groups or departments they are responsible for. This report gives a real-time view for each group complete with total agents that are logged in, on active calls, and how many calls are waiting to be answered.

If one of the queues / groups happens to stand out, the manager can click on that area to gain a deeper insight into what is happening at that specific point in time.

Having access to real-time data is invaluable to call center managers.  Quickly identifying gaps in available agents along with an understanding of calls waiting to be answered allows for quicker response time for customers.

This feature allows for the ability to listen in on a live call monitoring where a third party can hear both the agent and the other participant without being heard in the call.

This feature enables a third party to access a live call in order to whisper to their agent only. The other participant cannot hear the internal conversation. 

This feature allows a third party to access a live call in order to both listen in and to be an active participant if and when needed.