Integrating Zendesk Screen Pop with our popular VoIP platform
Screen pop for Zendesk and VoIP
1Wire offers the ability to use Screen Pop for Zendesk on their browsers. This unique add-on acts like a phone dialer that appears on incoming calls as well as when making calls with a click of a button on your browser. By integrating with Zendesk and 1Wire Softphone, you can easily manage calls with a few clicks.
- Answer incoming calls prompt showing your caller ID data pulled from Zendesk.
- Update Phone numbers, company names, contact names, email addresses and sync with Zendesk.
- Add a disposition to your call and sync with Zendesk.
- Add Notes and sync with Zendesk
- Forward Calls
- Reject Calls
- Rejects calls with SMS
Do it all on a single screen pop panel.
How do I setup Screen Pop with Zendesk and VoIP?
To use screen pop for Zendesk, 1Wire will provide you with an add-on to install on your favorite internet browser. When connected, 1Wire Unified Communications voice system will sync with Zendesk, allowing you to make and log calls from a popup dialer.
More than just Zendesk Integrations
1Wire unified communications offers your company the ability to manage and control every aspect of your company communications. Chat, Text, Call and Video conference from any device with staff or clients to streamline communications, all in one system. By syncing your Zendesk, you have multiple points of contact and tracking at your convenience.
One-Click Scheduling
Meet instantly or plan ahead and seamlessly works with Calendar iCS, Outlook and Google Calendar.
Active Speaker Detection
Chat & File Sharing
Real Time Collaboration
Call Logging for VoIP
Track and log your calls automatically with Zendesk.
Click to Call for VoIP
Turn your Zendesk contact phone numbers into hyper links. Click numbers and dial, right from your browser.
Screen Pop for VoIP
Track and log your calls automatically with Zendesk.