Pick up 1Wire cloud phone calls from any Zoho One App.

Pick up and ace conversations right from your Zoho One App screen knowing everything you need to know about the caller. No more switching to the CRM tab in search of the right information before answering a call.

Whether you’re drafting a document, pulling a report, or replying to a customer’s query, the PhoneBridge integration with 1Wire cloud phones automatically displays contextual information about the caller so that you know exactly how to move the conversation forward.

Curated data across all departments.

Get a 360* perspective of your caller with information pulled from across products the moment a call arrives. Whether it’s a customer looking for support, a prospect who filled out a form, a candidate who applied for a job, or an influencer you met at an event, with Zoho One telephony you know who they are before answering the phone.

Dial up your email contacts right from your inbox.

Have you ever wanted to call someone the moment you read their email? Spare yourself the mundane task of punching in phone numbers every time. Your email contacts are only a click away.

While on the call, you can also mark them as a lead or contact in your CRM, or as a candidate in Zoho Recuit right from within Zoho Mail.

Never miss a call opportunity.

It’s common to receive a call while away from your desk or during another call. Now you can stop worrying about missing calls ever again. Telephony in Zoho One comes equipped with voicemail.

When a customer or candidate leaves a voicemail, it automatically gets logged as a new ticket. So agents/recruiters can respond at a later time.

Step 01

Enable Integration

Ensure 1Wire Cloud Phone is installed. Login to your  account. In settings, Enable Zoho integration and click on settings. (Phonebridge must be enabled in your Zoho CRM account before you can use it)

Step 02

Choose Users

Choose the users to integrate and Send Confirmation.

Step 04

Check your email

Click continue when you receive the email

Step 05

Login

Login with Zoho credentials

Step 06

Accept

Click Accept

Step 07

Go to contact page

You will be redirected to 1Wire. Return to your Zoho account and go to contact page.

Step 08

Click Call Now

Click the “Call Now” button or phone icon next to the phone number

Step 09

Add notes

Add notes in real-time or hang up

Step 11

Zoho Popup

On incoming calls contact details will be shown in the popup window

Step 12

Follow Up

When the call is completed, note follow up tasks. After the conversation has ended, you can also provide a brief description of the call. The description you give will appear in the Call’s Description field within the Call Information section of the Calls module. Assign the sales representative a follow-up task, an event, or a phone call as soon as possible after the conversation has ended.